+ Shipment of the goods:
Upon dispatch of your order you receive a complete shipping notice by email.
- the tracking number (s) of the parcels dispatched
- the carrier names
- the carrier’s telephone number (including a non-surcharged number)
- the radiator control manual
- additional information about the reception
We invite you to make an appointment with the carrier to arrange a delivery time slot.
+ Reception of the goods:
Even the best carriers are not infallible. As for any reception of goods, it is essential to unpack the goods in the presence of the delivery person. In case of damage, we ask you to refuse the merchandise so that we can open a file of dispute with the carrier. Therefore, it no longer concerns you and we are relaunching the production of a new radiator.
The delivery is composed of one package containing the heater and the wall/ceiling mounting system, and another separate package containing your invoice, the Degxel manual and the receiver thermostats (including the receiver thermostat management manual if purchased from our company). Please note that we do not open the thermostat packages. They also contain their own manuals. We ask you not to refer to those ones during the installation, but to use the Degxel manual (separate). As a matter of fact, these equipment’s are used in other contexts (air conditioning, etc…). We have therefore produced a simplified manual in English.
In the case of a towel-dryer rail kit, it is packaged separately.
In the event of problems, our customer service is at your disposal to give you any help needed during our opening hours.